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Our points of difference - Part 5/6

Being fair and reasonable

Sometimes customers leave out crucial information about their circumstances or health at the time of application. If a claim is made, and this new information is discovered, the insurer legally does not need to pay out any insurance cover. But we think this can be unfair and unreasonable.

We have decided that should this happen with one of our clients, we will re-assess the original application as if we had known the correct information at the time.

We will then consider the claim based on the acceptance terms that should have applied rather than just walking away from it altogether.

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