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You can contact Financial Services Complaints Ltd at:

Call us on (07) 348 3161 and ask for Rebecca Loveridge, our Complaints Officer
Write to us at: PO Box 1100, Rotorua 3040
Providing feedback or leaving a Google review
Use the complaint form below

Once we receive your complaint:

We will log it and acknowledge receipt
We’ll aim to resolve it within 10 working days
If more time is needed, we’ll keep you updated
If you’re not satisfied, you can escalate the complaint to FSCL — a free, independent ombudsman service

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Mark Jones, Hallam Jones

Want to find out more? Simply give Mark Jones a call on 0800 404 202 or send him a message.

This content has been provided for information purposes only and is not intended as a substitute for specific professional advice on investments, financial planning or any other matter. Read our disclaimer notice and privacy statement.